Behavioral Health – How Do I Start Services

How Do I Start Services

How to Access Services:

If you are a resident of Collin County and would like to begin mental health and/or substance abuse services, please walk-in to one of our Open Access clinics located in Plano and McKinney, Monday through Friday, from 8 am to 5 pm.  You will need to arrive before 3:30 pm to allow time to complete the paperwork.

Open Access Clinic Locations:

7304 Alma Drive                          1515 Heritage Drive, Suite 105

Plano, Texas 75025                     McKinney, Texas 75069

Please make sure to bring the following documentation with you:

  • Photo ID
  • Social Security Card
  • Proof of Residence in Collin County (current utility bill)
  • Proof of Income (total gross income for you and your spouse)
  • Proof of Household Size (you, spouse & biological dependents)
  • Proof of Any Extraordinary Expenses
  • Insurance Cards

For children’s services, these additional documents are necessary:

  • Child’s Birth Certificate
  • Child’s Social Security Card
  • The Parent or Guardian’s Driver’s License
  • Custody Documents (Divorce Decree, Adoption paperwork, or Legal Guardianship paperwork)

When you arrive at the Open Access clinic, you will meet with a screener to determine your eligibility for services.  If eligible, you will be seen by a licensed clinical counselor for an initial intake assessment and an appointment will be scheduled with your assigned case manager for ongoing services.  If you are not eligible, we will provide resources in the community.

*Please Note:  If you have private insurance, please call our insurance verification team at (972)562-9647 first before coming into the clinic so that we can verify your benefits to ensure that our providers are contracted with your insurance plan.

Step Two –Walk-in to one of our Open Access clinic locations, Monday through Friday, 8 am to 3 pm.

Plano Outpatient Clinic                                                                     
7304 Alma Drive
Plano, TX 75025
972-422-5939 or (844) 544-5939

McKinney Outpatient Clinic
1515 Heritage Drive, Ste. 105
McKinney, TX 75069
972-562-9647

Step ThreeBehavioral Health Screening

Meet with a qualified mental health professional to discuss your symptoms to determine clinical eligibility for services. Community referrals are provided for those who do not qualify for services.

 Step FourFinancial Eligibility Assessment

Complete a financial eligibility assessment based on a sliding fee scale to determine your ability or inability to pay for services.

 Step Five Mental Health Intake Assessment and/or Substance Use Assessment

Meet with a licensed clinician to complete an assessment, determine the type and level of care needed, and establish a treatment plan.

Step SixChoose Your Provider

LifePath contracts with a number of behavioral health providers and is also a provider of services.  Our clinicians will assist you in scheduling an appointment with your chosen provider.  We want to make sure you leave with an appointment for all of the services you need.